List of Resources and Sample Documents
Foreword by Jay Mathews
Preface to the Third Edition
Acknowledgments
About the Author
Part I. Establishing Communication
1. The Foundation of Success
The Communication Process
2. Making Your Schools Stand Out
Strategic Planning: The Key to Organizational Success
Developing a Marketing Plan
Ideas to Help You Get Started
References and Suggested Readings
3. Internal Communication
Techniques for Improving Staff Communication
Techniques for Improving Student Communication
References and Suggested Readings
4. Publications/Electronic Communications
Suggestions for Better Writing
References and Suggested Readings
5. Media Relations
Building a Working Relationship With Reporters
Getting Your Story to the Media
Preparing a Media Tip Sheet
Writing a Public Service Announcement (PSA)
Using Television Effectively
Tips for Talking to the Media
References and Suggested Readings
Part II. Building and Strengthening Partnerships
6. Building Your Team
Successful Teams Communicate Well
The Leader as Facilitator
References and Suggested Readings
7. Involving Parents in School
Effective Educators Seek Parent Support
Changing Demographics of the American Family
Parents Needed for Political and Economic Support
References and Suggested Readings
8. Community Outreach
Getting the Community Involved
References and Suggested Readings
9. Rallying Support for Public Education
Career and Vocational-Technical Education
How State Coalitions Are Raising Support for Public Education
10. Strengthening and Showcasing Instruction
References and Suggested Readings
Part III. Acknowledging Change
11. Crisis Management
Organizing a Crisis Planning Committee
Communicating the Situation
References and Suggested Readings
12. Data Gathering: Road Map for Accomplishments
Identifying Your Target Audience
Collecting Data From Other Sources
Evaluating and Reporting the Results
References and Suggested Readings
13. Communicating With (New) Technology: Going Beyond Web Sites
Internet Behavior Tracking