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Crisis Communication
Four Volume Set
Edited by:
Series:
SAGE Benchmarks in Communication
SAGE Benchmarks in Communication
December 2013 | 1 536 pages | SAGE Publications Ltd
Crisis communication is a rapidly evolving field which is producing an increasing amount of research globally. The study of crisis communication is of interest to scholars and researchers from across the board of disciplines; such as in public relations, corporate communication, organizational communication, health communication, rhetoric, marketing, and information sciences. Because communication is instrumental to all phases of a crisis, the term captures a broad range of aspects: pre-crisis, the crisis response, and post-crisis. For the first time, the most influential papers on this multidisciplinary and complex topic have been brought together in this 4-volume major work, which also includes an introductory chapter to the work, written by editor Timothy Coombs.
Volume One: Origins of Crisis Communication
Volume Two: Theory Development in Crisis Communication
Volume Three: Crisis Communication Connects with Other Strategic Communication Fields
Volume Four: Crisis Communication Evolves: Digital Channels, Globalization, and Critiques
VOLUME ONE: ORIGINS OF CRISIS COMMUNICATION
RHETORICAL ORIGINS OF CRISIS COMMUNICATION
Overview to Crisis Communication
W. Timothy Coombs
Crisis Communication
William Crandall, John Parnell and John Spillan
Crisis Communication
W. Timothy Coombs
Crisis Communication
CORPORATION APOLOGIA
G. Dionisopolous and S. Vibbert
CBS versus Mobil Oil
Keith Hearit
Apologies and Public Relations Crises at Chrysler, Toshiba and Volvo
Keith Hearit
Corporate Apologia
Richard Ice
Corporate Publics and Rhetorical Strategies
Jeffrey Hobbs
Treachery by Any Other Name
IMAGE RESTORATION
William Benoit
Image Restoration Theory
William Benoit
A Theory of Image Restoration
William Benoit and Anne Czerwinski
A Critical Analysis of USAir's Image Repair Discourse
IMPRESSION MANAGEMENT
Maria Watkins Allen and Rachel Caillouet
Legitimation Endeavors
Joseph Massey
Managing Organizational Legitimacy
FOCUSING EVENT
D. Fishman
ValuJet fFight 592
WIDER VIEW OF STRATEGY
David Sturges
Communicating through Crisis
J. Sherry Holladay
Crisis Communication Strategies in the Media Coverage of Chemical Accidents
Yi-Hui Huang
Crisis Situations, Communication Strategies and Media Coverage
Patrick Lagadec
Communications Strategies in Crisis
Valerie Noel
Communicating in a Crisis
Keri Stephens, Patty Callish Malone and Christine Bailey
Communicating with Stakeholders during a Crisis
MARKETING TIES TO CRISIS COMMUNICATION
Dwane Dean
Consumer Reaction to Negative Publicity
John Mowen
Further Information on Consumer Perceptions of Product Recalls
Jill Klein and Niraj Dawar
Corporate Social Responsibility and Consumers' Attributions and Brand Evaluations in a Product-Harm Crisis
VOLUME TWO: THEORY DEVELOPMENT IN CRISIS COMMUNICATION
CONTINGENCY THEORY
Yan Jin
Making Sense in Crisis Communication
Hyo Kim and Glen Cameron
Emotions Matter in Crisis
Yan Jin and Glen Cameron
The Effects of Threat Type and Duration on Public Relations Practitioner's Cognitive, Affective and Conative Responses to Crisis Situations
Yan Jin , Augustine Pang and Glen Cameron
Integrated Crisis Mapping
SITUATIONAL CRISIS COMMUNICATION THEORY
W. Timothy Coombs
Choosing the Right Words
An-Sofie Claeys, Veolien Cauberghe and Patrick Vyncke
Restoring Reputations in Times of Crisis
W. Timothy Coombs and J. Sherry Holladay
Helping Crisis Managers Protect Reputational Assets
W. Timothy Coombs and J. Sherry Holladay
The Negative Communication Dynamic
Timothy Coombs and Lainen Schmidt
An Empirical Analysis of Image Restoration
Andreas Schwarz
Stakeholder Attributions in Crises
Bitt Beach Moon and Yunna Rheem
Message Strategies and Forgiveness during Crises
W. Timothy Coombs
Situational Crisis Communication Theory
RHETORICAL ARENA
Finn Frandsen and Winni Johansen
Apologizing in a Globalizing World: Crisis Communication and Apologetic Ethics
DISCOURSE OF RENEWAL
Robert Ulmer
Effective Crisis Management through Established Stakeholder Relationships
Matthew Seeger, Timothy Sellnow and Robert Ulmer
Expanding the Parameters of Crisis Communication
COMPLEXITY
Priscilla Murphy
Symmetry, Contingency, Complexity
PRACTITIONER FOCUS
Seon-Kyoung An and Karla Gower
How Do the News Media Frame Crisis? A Content Analysis of Crisis News Coverage
Laura Arpan and Donnalyn Pompper
Stormy Weather
An-Sofie Claeys and Verolien Cauberghe
Crisis Response and Crisis Timing Strategies
Lori Pennington-Gray et al
Crisis Planning and Preparation in the Unites States Tourism Industry
Anne Reilly
The Role of Human Resource Development Competencies in Facilitating Effective Crisis Communication
Matthew Seeger, Timothy Sellnow and Robert Ulmer
Public Relations and Crisis Communication
VOLUME THREE: CRISIS COMMUNICATION CONNECTS WITH OTHER STRATEGIC COMMUNICATION FIELDS
ISSUES MANAGEMENT
Alfonso González-Herrero and Cornelius Pratt
An Integrated Symmetrical Model for Crisis Communications Management
Tony Jaques
Issue Management as a Post-Crisis Discipline
Tony Jaques
Issue Management and Crisis Management
Robert Heath
Issues Management and Crisis Communication
Bolanle Olaniran and David Williams
Anticipatory Model of Crisis Management
RISK COMMUNICATION
Elizabeth Johnson Avery and Sora Kim
Anticipating or Precipitating Crisis? Health Agencies May Not Be Heeding Best Practice Advice in Avian Flu Press Releases
Barbara Reynolds and Sandra Crouse Quinn
Effective Communication during an Influenza Pandemic
Sandra Crouse Quinn
Crisis and Emergency Risk Communication in a Pandemic
J. Suzanne Horsley and Randolph Barker
Toward a Synthesis Model of Crisis Communication in the Public Sector
Robert Heath, Jaesub Lee and Lan Ni
Crisis and Risk Approaches to Emergency Management Planning and Communication
Michael Palenchar and Robert Heath
Strategic Risk Communication
REPUTATION MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY
Craig Carroll and Maxwell McCombs
Agenda-Setting Effects of Business News on the Public's Image and Opinions about Major Corporations
W. Timothy Coombs
Protecting Organization Reputations during a Crisis
W. Timothy Coombs
Sustainability
W. Timothy Coombs and J. Sherry Holladay
Unpacking the Halo Effect
David Deephouse
Media Reputation as a Strategic Resource
Joost Verhoeven et al
Effects of Apologies and Crisis Responsibility on Corporate and Spokesperson Reputation
CRISIS LEADERSHIP
Lynn Perry Wooten and Erika Hayes James
Linking Crisis Management and Leadership Competencies
VOLUME FOUR: CRISIS COMMUNICATION EVOLVES: DIGITAL CHANNELS, GLOBALIZATION AND CRITIQUES
DIGITAL CHANNELS
Websites
Danielle Perry, Maureen Taylor and Marya Doerfel
Internet-Based Communication in Crisis Management
Maureen Taylor and Danielle Perry
The Diffusion of Traditional and New Media Tactics in Crisis Communication
SOCIAL MEDIA
Karen Freberg
Intention to Comply with Crisis Communicated via Social Media
Friederike Schultz, Sonja Utz and Anja Goritz
Is the Medium the Message? Perceptions of and Reactions to Crisis Communication via Twitter, Blogs and Traditional Media
Andreas Schwarz
How Public Use Social Media to Respond to Blame Games in Crisis Communication
Sung-Un Yang, Minjeong Kang and Philip Johnson
Effects of Narratives, Openness to Dialogic Communication and Credibility on Engagement in Crisis Communication through Organizational Blogs
Leysia Palen et al
Crisis in a Networked World
Yan Jin, Brooke Fisher Liu and Lucinda Austin
Examining the Role of Social Media in Effective Crisis Management
PARACRISIS
W. Timothy Coombs and J. Sherry Holladay
The Paracrisis
W. Timothy Coombs
Paracrisis
GLOBALIZATION AND CRISIS COMMUNICATION
Laura Arpan
When in Rome? The Effects of Spokesperson Ethnicity on Audience Evaluation of Crisis Communication
Falguni Sen and William Egelhoff
Six Years and Counting
Kristina Lindholm and Eva-Karin Olsson
Crisis Communication as a Multilevel Game
Nigel Jackson
After the Tsunami
Yi-Hui Huang, Ying-Hsuan Lin and Shih-Hsin Su
Crisis Communicative Strategies in Taiwan
Betty Kaman Lee
Audience-Oriented Approach to Crisis Communication
M. Pinsdorff
Flying Different Skies
CRITICAL VIEWS OF CRISIS COMMUNICATION
Lisa Tyler
Liability Means Never Being Able to Say You're Sorry
M. Kent
What Is a Public Relations 'Crisis'? Refocusing Crisis Research
