Government at Work
Best Practices and Model Programs
- Marc Holzer - Rutgers University, Newark, NJ, USA
- Kathe Callahan - Rutgers University, Newark, NJ, USA
American Government and Politics
work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well.
Marc Holzer and Kathe Callahan compile evidence that creativity, productivity and
excellence are not strangers to government programmes. The public sector's innovative
problem-solving should be exploited in the attack of similarly complicated problems as
they emerge in our society.