Improving Public Sector Productivity

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Ellen D. Rosen - John Jay College, USA

Other Titles in:
American Government and Politics

August 1993 | 288 pages | SAGE Publications, Inc

Description
Contents

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Introduction

The Politics of Productivity

Productivity Concepts and Applications

Measurement

Measuring Productivity

Improving the Work Process

Training and Motivating the Worker

Empowering the Worker

Management Options for Obtaining Resources

Managing for Productivity

Strategy

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