Preface
Acknowledgments
About the Author
Part I: The Global Management Environment
Chapter 1: Management and Its History
Ideas on Management at Apple
What is a Manager’s Responsibility?
What Does It Take to Be a Successful Manager?
Differences Among Managers
A Brief History of Management
Trends and Issues in Management
Chapter 2: The Global Environment: Culture, Ethics, and Social Responsibility
Ideas on Management at Unilever
Types of Businesses in the Global Environment
Ethnocentrism is Out and “Made in America” is Blurred
Factors that Influence Behavior to Be Ethical or Unethical
Guides to Ethical Behavior
Social Responsibility and Sustainability
Trends and Issues in Management
Part II: Planning
Chapter 3: Creative Problem Solving And Decision Making
Ideas on Management at Zoom
Problem Solving and Decision Making: An Overview
The Decision-Making Model
Classify and Define the Problem or Opportunity
Set Objectives and Criteria
Generate Creative and Innovative Alternatives
Analyze Alternatives and Select the Most Feasible
Plan, Implement the Decision, and Control
Using the Decision-Making Model
Trends and Issues in Management
Chapter 4: Planning, Strategy, And Managing Global Business
Ideas on Management at Chipotle
Strategic and Operational Planning
Developing the Mission and Analyzing the Environment
Corporate-Level Strategies
Business-Level Strategies
Operational-Level Planning
Implementing and Controlling Strategies
Trends and Issues in Management
Chapter 5: Managing Change, Innovation, And Entrepreneurship
Ideas on Management at Carlsberg Group
Organizational Development
The Entrepreneurial Process
Trends and Issues in Management
Part III: Organizing
Chapter 6: Organizing And Delegating Work
Ideas on Management at the New York Liberty
Organizational Considerations and Principles
Contemporary Organizational Design
Multitasking and Mindfulness
Trends and Issues in Management
Chapter 7: Managing Groups And Teamwork
Ideas on Management at Target
Group and Team Performance
The Group Performance Model
Stages of Group Development and Management Styles
Developing Groups into Teams
Trends and Issues in Management
Chapter 8: Human Resource Management Learning Objectives
Ideas on Management at ManpowerGroup
Strategic Human Resources Management and Process
Harassment, Sexual Harassment, and Workplace Romance
Managing Equity and Inclusion with a Global Mindset
Trends and Issues in Management
Appendix: Career Management And Networking
Part IV: Leading
Chapter 9: Organizational Behavior: Power, Politics, Negotiation, and Conflict
Ideas on Management at Land O’Lakes
Organizational Behavior (OB)
Thoughts, Self-Esteem, and Self-Confidence
Trends and Issues in Management
Chapter 10: Motivating for High Performance
Ideas on Management at Capital One
Motivation and Performance
Content Motivation Theories
Process Motivation Theories
Combining the Motivation Process and Motivation Theories
Motivating Employees With Rewards and Recognition
Trends and Issues in Management
Chapter 11: Leading With Influence Using Emotional Intelligence
Ideas on Management at Citigroup with CEO Jane Fraser
Behavioral Leadership Theories
Contemporary Leadership Theories
Determine Your Leadership Point of View
Managing Emotions and Emotional Intelligence
Trends and Issues in Management
Chapter 12: Organizational And Interpersonal Communications
Ideas on Management from IKEA: Communicating Culture at a Global Scale
Organizational Communication
The Interpersonal Communication Process and Mindfulness
Message Transmission Channels
Trends and Issues in Management
Part V: Controlling
Chapter 13: Managing Control Systems, Finances, and People
Ideas on Management at The Ranch Golf Club
Organizational and Functional Area Control Systems
Establishing Control Systems
Control Frequency and Methods
Financial Controls: The Master Budgeting Process
Trends and Issues in Management
Chapter 14: Operations, Quality, And Productivity
Ideas on Management at Buc-ee’s
Classifying Operations Systems
Designing Operations Systems
Managing Operations Systems and the Supply Chain
Trends and Issues in Management
Glossary
Notes
Name Index
Company Index
Subject Index
List of Features
