Communication in Nursing and Healthcare
A Guide for Compassionate Practice

First Edition

Iris Gault - Kingston University, UK
Jean Shapcott - Kingston University, UK
Armin Luthi - Open Univeristy, UK
Graeme Reid - Kingston University, UK

Additional resources:

Other Titles in:
Community / Public Health Nursing | Nurse Practitioner | Nursing

October 2016 | 192 pages | SAGE Publications Ltd

Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care.

Key features include:

* students' experiences and stories from service users and patients to help readers relate theory to practice

* reflective exercises to help students think critically about their communication skills

* learning objectives and chapter summaries for revision

* interactive activities directly linked to the Values Exchange Community website

About the Authors

Introduction

Part 1 Fundamentals of Communication for Compassionate Practice

1 Essential Values for Communication, Compassion and Collaborative Care

The importance of communication and remaining compassionate

Respect and dignity

The centrality and complexity of communication in the therapeutic relationship

2 Essential Communication Skills: Building Blocks for Good Communication

Non-verbal, verbal and written communication: listening, questioning, record keeping, electronic prescribing

Professional communication, professional identity, and social and professional media

The use of reflection on practice

3 The Role of Attachment Theory and Cognition in Influencing Behaviour

The role of cognition

Attachment theory

Understanding attachment, cognition and practice

4 Enabling Positive Health Behaviour

Changing patterns of ill health and health education

Motivational interviewing and health behaviour change

The role of emotional intelligence and mindfulness

Conclusion to Part 1

Part 2 Communication Skills in Practice

5 Communicating to Help Health Service Users Understand and Deal with their Condition

The importance of psychosocial care

Communicating with anxious or distressed patients

Communicating with those with long-term conditions to help change behaviour

6 Communication for Mental Health: Understanding the Effects of Stigma

What is stigma?

Avoiding stigmatising communication within general settings

Looking past diagnoses to achieve person-centred care within mental health services

7 Communicating with People with Cognitive Deficits

Communicating with people with intellectual disability

Communicating with people who have dementia

8 Communicating with Children, Young People and Families

Communicating within the context of the family

How development affects communication

Stereotyping young people

9 Communicating with Middle-aged and Older People

Features associated with ageing in contemporary society

Specific challenges in middle and older age

Overcoming stereotyping and stigma

10 Integrating Mindful Communication Skills for Complex Encounters

Working with distress and anger

Breaking bad news

Communicating with people with life-limiting and end-of-life conditions

Conclusion to Part 2

Part 3 Equipping for the Future: Theoretical and Ethical Issues

11 Communicating Authentically in Organisations

Organisations, culture, communication and leadership

The importance of self in leadership

Authentic self and authentic leadership

12 Maintaining Positive Values in Communication and Caring for Self and Others

The emotional challenges of transitioning to qualified nurse status

Sustaining and enhancing ethical and compassionate communication in difficult circumstances

Learning from the past

13 Communication Theory, Reflective and Ethical Practice in the ‘Swampy Lowlands’

The importance of communication theory

Communication, reflective and ethical practice

Communication theory that informs and enables reflection on ethical practice in healthcare

Conclusion to Part 3

Index

Supplements

Values Exchange website

This book is perfect for nursing students and one of the only ones that i have found which focuses on communication - it is fantastic to find a book with such detail rather then having to rely on short chapters in other books.

Mrs Claire Carkin

Healthcare, Nursing & Social Work, City College Norwich

September 9, 2019

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This work has a wide ranging content of communication skills resources, from many different author perspectives.This allows the reader to dip into the chapters which fit appropriately to their role and working environment. For this reason it would be suitable for nurses studying at both pre and post registration level.It would serve as a useful revision text for anyone revisiting the principles of effective communication.

Mrs Lisa Jennison

Faculty of Health & Social Care, Hull University

November 15, 2016

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This book offers support and guidance for not only students but anyone in healthcare. The structure and lay out of the book allows the reader to develop there understanding through the use of theory, exercises and examples. the book is interesting and through its structure and lay out keeps the read focused on the topic at hand.

Mrs zoe-louise smethurst

School of Nursing and Midwifery, University of Plymouth

November 20, 2016

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