1. Overview of Evaluation
Evaluation Versus Research
2. The Politics and Ethics of Evaluation Practice
The Politics of Evaluation Practice
The Ethics of Evaluation Practice
3. Culture and Evaluation
4. Focusing the Evaluation
5. Evaluation Models, Approaches, and Designs
Evaluation Models and Approaches
Return-on-Investment Designs
6. Issues of Validity and Sampling
References and Additional Resources
7. Collecting Evaluation Data
Choosing Among Data Collection Methods
Surveys and Questionnaires
Individual and Focus Groups Interviews
Observation and Archival Data
8. Analyzing Evaluation Data
Qualitative Data Analysis
Quantitative Data Analysis
9. Communicating and Reporting Evaluation Processes and Findings
Why Communicate and Report?
Who Are Your Communicating and Reporting Stakeholders?
When and Why Are You Communicating and Reporting?
10. Managing the Evaluation
Developing an Evaluation Budget
Anticipating and Handling Evaluation Challenges
11. Building and Sustaining Support for Evaluation
12. Reflections on Learning