Managerial Communication
Strategies and Applications

Eighth Edition

Other Titles in:
Business & Management (General) | Management Communication

January 2021 | 472 pages | SAGE Publications, Inc

The market-leading Managerial Communication: Strategies and Applications equips students with the communication strategies and skills that managers need in today’s workplace. Authors Jennifer R. Veltsos and Geraldine E. Hynes provide a holistic overview of communication supported with a solid research base, and a focus on competencies that lead to managerial and organizational success. The Eighth Edition features new and expanded coverage of timely topics, including remote working, virtual presentations, cultural sensitivity, and crisis communication.

Preface to the Eighth Edition

What’s New in This Edition

Acknowledgments

About the Authors

PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS

Chapter 1. Communicating in Contemporary Organizations

A Brief History of Managerial Communication

Factors Affecting Communication Contingencies

The Importance of Studying Managerial Communication

Summary

Chapter 2. Understanding the Managerial Communication Process

Levels of Managerial Communication

A Strategic Approach

Feedback and Measures of Effectiveness

Critical Errors in Communication

Summary

Chapter 3. Communicating With Technology

A Framework for Using Technologically Mediated Communication

Using the Framework to Make Decisions

Communicating With Technology at Work

Considerations for Technology Use

The Management Challenge

Summary

PART II. COMMUNICATING WITH GROUPS

Chapter 4. Managing Meetings and Teams

Advantages and Disadvantages of Working in Teams

Strategic Considerations for Meetings

Group Decision-Making Formats

Summary

Chapter 5. Making Presentations

Plan Your Presentation

Organize Your Presentation

Anticipate Questions

Prepare Your Visual Aids

Deliver Your Presentation

Special Situations for Presenting Ideas

Summary

Chapter 6. Communicating Visually

Document Design

Using Graphics

Designing Graphics for Accessibility

Summary

PART III. WRITING AS A MANAGER

Chapter 7. Writing in the Workplace

The Unique Role of Managerial Writing

Stage 1: Planning

Stage 2: Composing

Stage 3: Revising

Collaborative Writing

Summary

Chapter 8. Writing Routine Messages

Audience Adaptation

Organizational Strategies

Specific Types: Direct Messages

Specific Types: Indirect Messages

Letter Format

Internal Correspondence

Summary

Chapter 9. Writing in Special Situations

Preparing to Write in Special Situations

Business Reports

Crisis Communication

Summary

PART IV. UNDERSTANDING MESSAGES

Chapter 10. Listening

Benefits of Listening

Barriers to Listening

Preparing to Listen

Specific Techniques for Active Listening

Specific Techniques for Interactive Listening

Listening to Informal Communication

Listening to the Total Environment

Developing a Listening Climate

Summary

Chapter 11. Communicating Nonverbally

The Importance of Nonverbal Communication

The Functions of Nonverbal Cues

Movement

Spatial Messages

Personal Appearance

Voice

Applications of Nonverbal Communication Research

Nonverbal Signs of Deception

Summary

Chapter 12. Communicating Across Cultures

Rationale

What Is Culture?

Intercultural Myths

Some of the Ways in Which We Differ

Should You Learn the Language?

Nonverbal Sensitivity

What Makes a Good Intercultural Communicator?

Developing Interculturally Sensitive Managers

Summary

PART V. COMMUNICATING INTERPERSONALLY

Chapter 13. Managing Conflict

Benefits of Conflict

The Relationship Between Communication and Conflict

Sources of Conflict

Strategies for Conflict Resolution

Problem Solving: The Win–Win Strategy

Conflict and Management Success

Summary

Chapter 14. Negotiating

Negotiation and Networking

Negotiation and Conflict

A Strategic Model for Negotiations

Core Negotiation Strategies

Summary

Chapter 15. Conducting Interviews

Barriers to Effective Interviews

Strategies for Effective Interviews

Employment Interviews

Performance Interviews

Networking

Summary

Index

Supplements

Instructor Teaching Site
edge.sagepub.com/veltsos8e

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Strategies and Applications

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